Website Policies

1. Privacy Policy

Introduction

At LMW Recovery we are committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information when you use our website or book a treatment.

Information We Collect

• Information you give us: name, email address, telephone number and the details of your enquiry or booking, submitted through our contact or booking forms.
• Health information: where you book a treatment, we collect the health and medical details needed to make massage safe for you, via a client screening form. This is special category data and is handled with particular care (see below).
• Information collected automatically: basic technical data such as IP address, browser type and pages visited, used to keep the site secure and working well.

How We Use Your Information

• To respond to enquiries, arrange and manage your appointments.
• To deliver treatment safely and keep the clinical records our insurer and professional body require.
• To maintain and improve the website and your experience of it.
• To send you information you have asked for or consented to receive. You can opt out at any time.

Lawful Basis

We rely on your consent for enquiries and marketing, and on the performance of our service to you (and our legitimate interest in running the business) to manage bookings. Health information is processed on the basis of your explicit consent and for the provision of health treatment.

Data Protection & Security

• We comply with the UK GDPR and the Data Protection Act 2018.
• Personal and health data is stored securely using appropriate technical and organisational measures, and access is limited to your therapist.

Retention

Enquiry data is kept for up to one year unless a legal requirement says otherwise. Treatment and health records are kept securely for the period required by our insurer and professional body, after which they are securely destroyed.

Third-Party Processors

We may share data with trusted service providers such as our website host, email provider and any booking or analytics tools we use. These providers act on our instructions and are required to handle your data in line with UK data protection law. We never sell your data.

Your Rights

• Access a copy of your personal data, and have inaccurate data corrected.
• Request deletion of your data where there is no legal reason for us to keep it.
• Withdraw consent for marketing at any time.
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Contact

For any privacy question or to exercise your rights, email info@lmwrecovery.co.uk.

2. Cookie Policy

What are cookies?

Cookies are small text files stored on your device that help a website function and remember your preferences.

How we use them

• Essential cookies: needed for the site and its forms to work.
• Analytical/performance cookies: if enabled, help us understand how the site is used so we can improve it. These are only set with your consent.

You can control or delete cookies through your browser settings. Blocking essential cookies may stop parts of the site working.

3. Website Terms of Use

Use of the website

• Use the site only for lawful purposes and do not infringe the rights of others.
• Do not copy, modify or reverse-engineer the content or source code.
• Do not misuse the site or interfere with others' use of it.

Intellectual property

All content on this site — text, graphics, logos and images — belongs to LMW Recovery and is protected by copyright.

Disclaimer & limitation of liability

The website is provided "as is" without guarantees of availability or accuracy. So far as the law allows, LMW Recovery is not liable for loss arising from use of the website. Nothing here limits liability for death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

Governing law

These terms are governed by the law of England and Wales, and disputes fall under the jurisdiction of its courts.

Changes

We may update these policies from time to time. The version published here is the one in force.

4. Accessibility Statement

LMW Recovery wants this website to be usable by everyone, including people with disabilities, and we aim to follow the WCAG 2.1 AA guidelines. Features include text alternatives for images, keyboard navigation, and readable contrast and text sizing. Full conformance requires ongoing testing; if you have any difficulty using the site, please email info@lmwrecovery.co.uk and we will help and work to put it right.